Are you really vegan?
Yes! All our products are made without the use of animal products. Our goal is to eventually offer exclusively natural ingredients in all our VGAN wear.
I'm also part of a vegan organization. Any possibilities for partnerships?
At VGAN, we know promoting a healthy vegan lifestyle will be a group effort. As such, we're always interested in collaborating with others across the industry. So if you have a cool proposal in mind, hit us up at email@example.com.
I placed an order, but still haven't received my parcel. What gives?
We process orders as soon as payment is received. As such, some orders may take a few days to be dispatched. If you still haven't received your shipment after 30 days, then please email us with your order ID at firstname.lastname@example.org.
Why do you wait until an order has been placed before preparing the item?
We believe that a key part of animal welfare is a healthy environment since, well...it's their home! As such, we maintain minimum inventory of items to not waste material. We also ship directly from the manufacturer, therefore saving on dispatching time and reducing overall fuel consumption.
If I placed an order, and the item is out of stock, will I be refunded?
We always ensure that we have enough fabric to process all orders. However, in the unlikely event that you've placed an order with insufficient fabric for processing, we will either refund the purchase, or offer you an item of equivalent value, or the same item with a different fabric.
How much does delivery cost?
Depending on your location and shipping speed, as well as the number of items you purchased, delivery costs can vary. Please refer to our Shipping policies found in the footer menu for more info.
If you have additional questions...
Please email us at email@example.com.